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AVOXI •

Local Caller ID vs. CNAM

When you make calls to customers, what do you want shown on their screens? A local phone number? Maybe your business name?

Pre-call identification is an important component of building recognition and trust among your customers. That’s where Local Caller ID and CNAM come in.

Global businesses look to these outbound call displays as a way to strengthen their outbound call strategy. But what is it about Local Caller ID vs. CNAM that enables international companies to incorporate these identifier
AVOXI •

Which Numbers Can I Make Outbound Calls From?

For a multinational, customer-centric operation, integrating outbound-capable phone numbers into your global contact center portfolio is a strategic move for your voice channel.

These outbound phone numbers infuse your call termination strategy with versatility and reach, providing your business with the bolstering customer engagement it deserves.

You might be thinking about which phone numbers you could leverage to make outbound calls from. Let’s take a look at their endeavor success below.
AVOXI •

Are You Overpaying for Your Contact Center Voice?

Your contact center’s voice communications Total Cost of Ownership (TCO) can be broken down into two types of costs – visible and invisible.

Visible costs driving TCO are easy to calculate as they include everything that falls within voice technology acquisition, including servers, phones, phone lines, and computers. As the name suggests, invisible costs are harder to track. These costs make up the majority of your TCO and include factors like licenses, in-country labor and maintenance, and dow
AVOXI •

Transforming Traveler Satisfaction This Summer with the Cloud

A primary reason to move your hospitality PBX to the cloud is that cloud computing solutions can use speed and agility to deliver convenience and comfort to travelers through quick and easily accessible information and services. This is possible because software cloud service tools are simple to set up and provide robust features to support your customers’ needs now and in the future.

Some immediate benefits of investing in cloud computing solutions include:

→ Help customers navigate to get an
AVOXI •

What Hoteliers Need to Know About PBX and SIP Trunking

It’s no secret that the success of your hotel thrives on its relationships with its guests. Achieving this in today’s digital age, however, can be challenging.

Customers expect a lot from your hotel staff. For example, they want to easily modify reservations through multiple channels, call and speak with an agent who can answer their questions, and make payments through an automated phone system. In addition to all of this– they expect personalized attention when they contact you.

With these e
Pinnacle Promotions Blog •

Employee Wellness: Tips to Keep the Flu at Bay

Flu season is upon us. It’s time to restock the medical supply cabinet with over-the-counter (OTC) medicines, to prepare for an uptick in sick day redemptions, and to get your flu shot.

Implementing a flu-preventive strategy is the best way to keep your employees informed about the flu and to create a healthy work environment.

How the flu can affect business.

The flu can impact a company’s bottom line when preventative actions aren’t put into place or followed through. A company incurs a cost
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